Our Simple Four Step Process Buying or reserving a car online is a process made easy with Dales, thanks to our quick four step guide:
Step 1 Browse Look through our stock to discover the car for you - and if you have any questions or queries, our friendly team is here to help!
Step 2 Part-Exchange If you have a vehicle to trade-in, we'll make you an offer that you can use against your purchase for the best deal.
Step 3 Reserve or Quote Reserve with a refundable fee - or alternatively, review and adjust your quote, add any desired extras and select your checkout method. We'll make it super easy to compare options!
Step 4 Buy Whether buying outright, reserving or applying for finance, simply complete online via our secure gateway. If you're just reserving for now, we'll get your vehicle ready.


Find answers to some of our most commonly asked questions below - and if your query isn’t covered, please don't hesitate to contact us.

Buying Online

I want to buy online but have some queries?


You can talk to any one of our sales team for more information - simply email us, or give us a call.

I would like to amend or cancel my order


We would like to try and help you before you cancel your order, so please contact one of our sales team to discuss this further. Please also read our Terms and Conditions page.

If you would like to amend your order, you can also speak to anyone of our sales team and they will happily process any amendments.

How secure is your online reservation process?


We use a secured verified payment provider which utilises encrypted software to protect your card payment details. We do not store any of your card details.

Can I amend my delivery and collection day after I have placed my order?


Please speak to our sales team as soon as possible to review options.


How do I get my finance settlement?


We can help you with this, with one of our sales team able to obtain your settlement figure.

I have some questions regarding financing my purchase who should I speak to?


We would be happy to talk to you regarding any questions you have about financing your car purchase - simply contact one of our sales team, either by email or over the phone.

Part Exchange

Can I use my part exchange as my deposit for my car purchase?


Yes, you can use your part exchange as all or part of your deposit towards your car purchase. However, if there is outstanding finance on your part exchange, this will have to be settled by us as part of the transaction. Any amount left after settlement of your finance can be used towards your deposit.

What happens if my part exchange is worth more than the car I want to purchase?


If your car is valued more than the car you would like to purchase and there is no outstanding finance on it, we will happily give you back the difference. This would be paid to you after taking delivery of your new vehicle.

Is the valuation you give me for my part exchange guaranteed?


Yes - assuming you have described your part exchange accurately, answered all the questions correctly and read our Terms and Conditions regarding part exchange, your value will be guaranteed.

Can I remove my part exchange from my order at any time?


Yes, you can remove your part exchange from your order at any time prior to your vehicle handover. You will however have to allow for any adjustment in your quotation, if your part exchange was being used towards your deposit.

Can I part exchange two vehicles as part of my order?


Yes, if both the vehicles are owned by you, or you have the permission of the owner to use the vehicle as part of your order. Our sales team will be able to help you in this scenario.

Free and Fast Value Your Car Online When selling or part-exchanging your car, it's essential to get the best price - discover what your vehicle is worth today.