Aftersales Charter at Dales SEAT

On arrival we will:

• Attend to you promptly
• Agree the work to be carried out and provide a fully inclusive quote
• Agree a time when your vehicle will be ready to pick up

During the day we will:

• Ensure that only appropriately trained technicians carry out work on your vehicle
• Check for any updates recommended by our manufacturers and perform these free of charge
• Provide a professional recommendation if we identify any parts that require replacing, about whether they should be replaced immediately, or at which point in the future they should be re-checked
• Only ever replace additional parts with your permission
• Use genuine SEAT parts and give you the option for genuine or non-genuine for other makes, which all carry a warranty*
• Call, text, online notification or email you to confirm when your car is ready

On collection we will:

• Explain the invoice to you to ensure you understand the work that has been carried out

Following your visit we will:

• Do everything we can to call you within three days of your visit, in order to monitor customer satisfaction and to continually improve the service we offer you

Dales Price Match Guarantee

Don’t let any independent "specialists" convince you that they can service your Renault Suzuki, SEAT or Dacia to manufacturer standards for less than we can.

We will match any quote for like for like servicing using genuine manufacturer's parts and lubricants. Plus you will have the genuine Main Dealer service stamp which helps to maintain the value of your vehicle when you come to sell your car.