Ordering your car at Dales Group

Once you have chosen your car and are happy with the test drive , you are ready to place an order! It's a simple process - watch our quick animation below to see how it works.​​

How to order

Your Motability Scheme specialist will place the order for you online at the dealership. You’ll just need to have 12 months remaining on your mobility allowance when you place the application.

What to bring

You will need to bring the following items with you:

Certificate of entitlement for your award from either DWP or Veterans UK (the award letter stating which allowance you have been awarded and the duration)​

Proof of address (e.g. recent utility bill or bank statement)​

Driving licences for anyone wishing to drive and details of any previous accidents or driving convictions.​

If your named driver is unable to come with you to place the order, they must complete a Driver Fair Processing Declaration Form Will download a resource(PDF 147KB) before we can check their details.

You should be there to place the order yourself, unless you have a legal appointee to represent you.

Final checks

Your Motability Scheme specialist will guide you through the Statement of Responsibilities Will download a resource(PDF 37KB) form to check the car you have chosen is suitable for you now and over the next three years.

Once placed, we’ll just need a few days to check your application before we pass it back to the dealership to order your car. You can use our Application Checker to find out if your application has passed our checks.