COVID-19 Statement

Important Covid-19 Update


19th July 2021

Although the rules change from Monday 19th July, we will continue and encourage the following safety measures to protect our staff and customers, the Wearing of face masks, Social distancing, Hand sanitising and Protective screens will remain on desks

12th April 2021

Our showrooms have reopened with full social distancing , safety and sanitation in place

4th January 2021

In compliance with the latest government advice, our Service departments remain open for repairs and MOT's as normal.

Our Sales showrooms are open online and we will be available for click and collect service, as well as home deliveries. You may still contact us via phone, email, text , chat or via our website

Our website is live and gives the flexibility of reserving a vehicle, Online purchase and Finance . If you can't find what you are looking for, please contact us and we will be happy to assist.

We understand the importance of your safety and would like to remind you that this remains our top priority.

We are adhering to a number of safety measures to help minimise any risks associated with buying or repairing your vehicle with Dales.

Important Covid -19 Update

2nd December 2020

In line with the latest government guidelines, our showrooms have now reopened – so visit us today, to find your next new or used car or van!

Our sales team are available both online and in dealerships, with everyone working hard to ensure that you can shop with confidence.

• All vehicles are fully sanitised

• Contact free purchase

• All showrooms have full social distancing and safety measures in place

•Virtual appointments available

Important Covid -19 Update

4th November 2020

From the 5th November, our service departments will operate as normal as they have been for many months in a safe manner.

Sales showrooms will not be open to the public from 5th November until 2 December currently However, our teams will be in the dealerships to continue car sales remotely and we will be able to send you videos, talk to you via video and meet your needs almost as well as if you were with us. Customers can still collect a car or van which has been purchased either online or via the telephone directly from our dealerships, though the handover will be outside so bring a coat. All vehicle handovers will take place from a designated exterior handover area and full social distancing practices will be in place to ensure both colleague and customer safety. Home delivery options will also be available, and all handled in a Covid safe manner.

Our colleagues remain on hand to assist with your sales and aftersales enquiries via telephone, email or live chat and our websites are fully functional with the ability to buy or reserve a car online as well as booking a service or MOT.

11th September 2020

Updated Car Servicing Guidelines

- If you or any of your household have covid-19 symptoms then please call us to re-arrange your appointment

- Please remove any unnecessary items from the inside of the vehicle

- On arrival please leave at least one window open so that the car can ventilate (weather permitting)

- Wear a face covering when entering the showroom and adhere to social distancing guidelines

- Please use the hand sanitiser which can be found at the entrance of the building

- When approaching, the service advisor will request that you place your vehicle keys on the desk and remain behind the marked 2 metre line

- Bring your own pen to sign any documents as required (disposable gloves and sanitised pens are available)

- Payment by card or over the telephone is preferable

- Your car will be washed and sanitised but will NOT be hoovered

22nd July 2020

IMPORTANT SALES, SERVICE & PARTS CUSTOMER NOTICE

FROM FRIDAY 24TH JULY IT WILL BE MANDATORY FOR CUSTOMERS TO WEAR A FACE COVERING UPON ENTERING A DALES MOTOR GROUP BUSINESS.

Following the Government’s announcement on 10th July and subsequent updating of Government guidance on Friday 17th July, Dales Motor Group are now able to confirm the following in relation to the wearing of face coverings.

Under the guidelines issued by the Government, car dealerships fall within the description of ‘Shops and Branches’ and therefore from Friday 24th July it is mandatory for customers to wear a face covering upon entering our businesses.

This ruling applies to customers only and does not include our staff.

The wearing of a face covering for Sales, Aftersales and Parts customers attending the business is mandatory. Please ensure you have this in place prior to arrival as in the interest of our colleagues and customer safety

It is important to note that some of our customers may be exempt from wearing a face covering. The conditions under which this may apply are listed below;

  • young children under the age of 11
  • not being able to put on wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • if putting on, wearing or removing a face covering will cause them severe distress
  • if they are travelling with or providing assistance to someone who relies on lip reading to communicate
  • to avoid harm or injury, or the risk of harm or injury, to themselves or others
  • to avoid injury, or to escape a risk of harm, and they do not have a face covering with them
  • to eat or drink, but only if they need to
  • to take medication
  • if a police officer or other official requests they remove the face covering

Important Covid -19 Update

1st June 2020

All vehicles available for purchase and delivery – either online or from showrooms. All our vehicles are fully sanitised and our showrooms are set up for Social distancing to protect both you and our teams. Santiser is avaialble at the entrance of the showroom

Important Covid -19 Update

All vehicles available for purchase and delivery – order online

Update 27th April

Hello,

We really hope you and your families are well at this incredibly challenging time.

We wanted to let you know about the services that we can offer to help you right now.

According to official government guidelines, all car dealerships can continue to sell cars remotely as well as deliver to customers during this lockdown – providing essential hygiene and social distancing measures are in place. This is in addition to the servicing, repairs and MOT that our workshops continue to offer to essential workers.

From the team here at Dales, we would like to remind all of our customers that our extensive range of new and used vehicles are available to purchase online during this time, and our friendly team of experts are on hand – either over the phone or via email – to help guide you along the process. We are also able to facilitate the delivery of any purchase and will do so whilst meeting the appropriate hygiene standards.

We would like to reassure our customers, that our showrooms will reopen when permitted. We are using this time to prepare the organisation to operate within the new guidelines. This includes social distancing and the use of PPE, protective screens and regular sanitisation, to reduce the risk of infection.

We look forward to resuming business within our showrooms and in the meantime have ensured that our fantastic offers are accessible to all online – whilst most importantly, prioritising the safety of our staff and customers.

A big thank you again for your custom, please take care and stay safe.

Best wishes from us all

Dales Cornwall

Update from Dales
Temporary closure of our showrooms

23rd March

Dear Customers,

Like all businesses within the UK and indeed, worldwide, we are closely monitoring the impact that COVID-19 is having on our business, our colleagues, customers and business partners.

We are very much aware and respectful of the Government’s message that all UK citizens and businesses must play their part to protect the most vulnerable in our society and to ensure that the NHS has the ability to care for the inevitable, increased number of patients that will be affected by the virus in the coming days and weeks.

For these reasons, the Board of Directors have taken the decision to close all Dales showrooms to customers with immediate effect.

Our Scorrier workshops and parts departments will however remain open for breakdown, emergency repairs and MOT’s, this will ensure those customers wishing to use their vehicles are kept mobile.

Also, our LCV Scorrier workshop remain fully operational as we recognise the need to support our local businesses, who supply vital local services, by keeping their vehicles on the road.

We will also continue to support customers who wish to purchase cars, via our online services at www.dalescornwall.co.uk . This will be live during our closure and our sales teams are still eager to hear from you. We have added many more photos and videos of our used cars and will respond to any email enquiries. We will be able to give you a part exchange valuation, you can apply for finance and purchase, all without having to leave your home.

Over the coming days, the Dales team will work together, to care for our customers and look after each other’s well-being. This is a situation that we have not had to deal with before; we are entering uncharted territory and will be learning and adapting as we travel along this path.

Our teams will be working with our local communities to offer our support to frontline workers. We want to help ensure that keyworkers’ vehicles stay safely on the road and support where we can if they need help getting from place to place.

We look forward to staying in touch and welcoming you back when we reopen.

Take care from the Directors and team at Dales

Keep in Touch

We would like to keep in touch with our latest product news, offers and marketing services. All information provided will be used and processed in accordance with our Privacy Policy.

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DCM (Cornwall) Ltd Group Privacy Policy

Summary
As part of your dealings with any member of the group of companies of which DCM (Cornwall) Ltd is the holding company (each company being a DCM (Cornwall) Ltd entity) we will collect and otherwise process personal information about you in order to supply vehicles, goods and services to you and to administer our relationship with you. This may involve sharing your personal information with third parties. This Privacy Policy describes in detail how we will use your personal information and how you can exercise your rights with respect to your personal information.

Introduction
In this Privacy Policy, references to we, us or our (or words of similar import) means the DCM (Cornwall) Ltd entity that processes your personal information (as defined below) and interacts with you (for example, the entity from whom you purchase a vehicle or other services).

The documents you receive from any DCM (Cornwall) Ltd entity will identify the relevant DCM (Cornwall ) Ltd entity that you are dealing with in any particular instance.

These include:

Dales Central Motors LimitedDales Cornwall Limited
and for the purposes of this Privacy Policy DCM (Cornwall) Ltd and the DCM (Cornwall) Ltd entities in the same group as DCM (Cornwall) Ltd (including those listed above) shall constitute the DCM (Cornwall) Ltd Group.

In this Privacy Policy, references to you mean the person whose personal information (as defined below) we collect, use and process. This includes anyone who contacts us in connection with the purchase of a Vehicle and/or any goods or services we provide or otherwise interacts with us (for example, via a dealership).

In this Privacy Policy, references to Website means any website owned and operated by or on behalf of any DCM (Cornwall) Ltd entity including websites of our dealerships.

We are committed to protecting your privacy. We will use your personal information in accordance with the Data Protection Act 1998 , the Privacy and Electronic Communications (EC Direction Regulations 2003) and the General Data Protection Regulation 2016 and any subsequent data protection regulation which is implemented in the United kingdom.

Who is responsible for your personal information?
We are the data controller in respect of your personal information that we collect and process as further described in this Privacy Policy.

We may share your personal information with other organisations that may receive and process your personal information as a data controller in their own right. Please see below for further information.

What information do we collect?
We may collect and process information about you, including your name, date of birth, address, contact details (including email address and mobile phone number), vehicle details, purchase history and data collected as part of any finance application or payment (including previous addresses, employment details and bank account details). This information is referred to in this Privacy Policy as personal information.

In particular, we may collect and process the following personal information about you:

Information that you provide by filling in forms, including those on our Website.A copy of your driving licence when you test drive a vehicle or are provided with a courtesy car.When you enquire about or purchase a vehicle or services we collect personal information to respond to your enquiry and to process and complete your purchase.Details about the transactions you carry out with us including vehicle support services and vehicle purchases and purchases of other goods.CCTV footage in which you feature when you visit our premises.Information contained in and records of communications between us, including e-mails, letters and text messages. Details of your visits to our Website, including, but not limited to, traffic data, location data (including the country and telephone area code where your computer is located) and the resources that you access (including the pages of our Website that you view).We will collect information concerning your marketing preferences.We also collect information to enable third parties to carry out credit reference checks on you (if you are purchasing a vehicle on finance) and we will receive and process information about the outcome of those checks in order to complete your purchase.
If you provide us with personal information about another person, you must ensure that before you provide us with their personal information, you have their agreement to do so and that they are aware of the ways in which we use personal information as set out in this Privacy Policy.

We may also collect non-identifying information about your preferences in connection with our Website, for the purposes of enhancing and personalising your experience on the Website. We may provide our manufacturer partners and our advertisers with aggregate information about Website users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.

How do we use your personal information?
We use your personal information in connection with our business activities. In particular, we may use your personal information in the following ways:

to respond to queries from you regarding the possible purchase of goods or services;to carry out our obligations arising from any contracts entered into between you and us including purchase of vehicles and provision of services, and to respond to queries from you regarding those contracts;to manage and administer the relationships between you and us (or one or more of the members of the DCM (Cornwall) Ltd Group);to notify you about changes to our services and to otherwise communicate with you; for example, we will use your contact details in order to respond to any queries that you submit to us; andto obtain feedback from you regarding us
Processing your data using the legitimate interests of DCM (Cornwall) Ltd
Under the rules of the General Data Protection Regulations which come into effect on May 25 2018, DCM (Cornwall) Ltd will continue to send out reminders regarding your vehicle including, for example, when your vehicle is due to have a service or MOT undertaken.

DCM (Cornwall) Ltd, In accordance with your preferences, may also use your personal information to provide you with information about vehicles, services, promotions and offers that may be of interest to you. This will be because you have received similar information from us in the past and we believe that our customers would reasonably expect to hear from us about these matters in this way.

We carry out this processing on the legal basis that we have a legitimate interest in marketing our products and services, and only to the extent that we are allowed to by direct marketing laws.

In accordance with your preferences, we may also use your personal information to provide you with information about vehicles, services, promotions and offers that may be of interest to you. The section below entitled “What choices do I have?” explains how you can change whether to receive this information. Please note that, even if you choose not to receive this information, we may still use your personal information to provide you with important services communications, including communications in relation to any purchases you make or vehicle support services.

Your personal information may also be used by us, our employees, contractors or agents, and disclosed to third parties, in order to comply with any legal obligation (including in connection with a court order), or in order to enforce or apply the terms of any agreements we have with or otherwise concerning you (including agreements between you and us (or one or more DCM (Cornwall) entity)), or to protect our rights, property or safety or those of our customers, employees or other third parties.

With whom do we share your personal information?
In connection with the above uses of your personal information, we may share your personal information with third parties as described below. We will share your personal information with other DCM (Cornwall) Ltd entities in the DCM (Cornwall) Ltd group) for the purposes set out above and below.

We may disclose your personal information to third parties in connection with our business activities, including in the following circumstances:

We may pass your personal information to third party organisations that provide services to us (including assisting us with carrying out marketing activities).We may pass personal information to external agencies and organisations (including the police and other law enforcement agencies) for the purpose of preventing and detecting fraud (including fraudulent transactions) and criminal activity. We may also disclose personal information to the police and other law enforcement agencies in connection with the prevention and detection of crime.We may pass your personal information to a third party finance company for the purposes of them providing you with finance. Those organisations may carry out credit checks and may disclose your data to credit reference agencies for that purpose.In the event that we sell or buy any business or assets (including car dealerships), we may disclose personal information held by us about our customers to the prospective seller or buyer of such business or assets. If we or substantially all of our assets are acquired by a third party (or subject to a reorganisation within our corporate group), personal information held by us about our customers will be one of the transferred assets.We may pass your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation (including in connection with a court order), or in order to enforce or apply the terms of any agreements we have with or otherwise concerning you (including agreements between you and us (or one or more members of the DCM (Cornwall) Group)); or to protect our rights, property or safety or those of our customers, employees or other third parties;We may pass your personal information to the relevant franchise manufacturer partner relating to your vehicle. They may contact you directly regarding your vehicle and to obtain feedback and/or to provide offers.

We may share non-personal aggregate statistics (group) data about visitors to our Website, sales and traffic patterns with members of the DCM (Cornwall) Ltd Group and other parties.

Protecting your personal information
Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

The transmission of information via the internet is not completely secure; this risk is not specific to our Website and is common across the internet. We cannot guarantee the security of your data (including your personal information) transmitted to our Website; any transmission is at your own risk.

What choices do I have?
If you think the personal information we hold about you is inaccurate or incorrect, you can request that we correct this information (including your marketing preferences) by writing to us using the details below.

You can choose to stop receiving marketing emails or SMS messages from us by following the unsubscribe link and instructions on the respective marketing emails or SMS messages we send you.

You can also choose to change your marketing preferences by writing to us using the details below.

Access to your personal information
You have the right of access to your personal data and a copy of the information that we hold about you. You would be asked to provide proof of your identity and your residential address as a minimum in order for us to provide such information.

You do not have to pay a fee to access your personal data. However we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. To request access to your personal information, please contact us using the details below.

How to contact us
If you have any questions, comments or requests regarding this Privacy Policy, please feel free to contact us by writing to us at: Dales Central Motors Ltd, Wheal Rose, Scorrier, Redruth, Cornwall. TR16 5BX

To update your marketing preferences, to indicate whether you wish to be contacted by text, phone, post or email or to stop all communication you can also email us at datapreference@dalescornwall.co.uk

Policy changes
If we decide to change this Privacy Policy, we will post the updated Privacy Policy on our Website so that you are always aware of what personal information we collect, how we use it and under what circumstances we disclose it. The updated Privacy Policy will take effect as soon as it is posted on our Website.

Please find links to the privacy policy of each of our new car franchises here. Please click through if you are buying a new car from us and wish to see how your data will be shared with and used by the relevant Manufacturer. Dales are obliged to share this information as part of our new car supplier agreement.
This Policy was last updated in July 2019.